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Help zone

Welcome to TurboNeonStore.com Help

How can I pay for my order?
We accept Visa, MasterCard, American Express, Discover, Paypal, Money Orders, and Bank Wire Transfers.

How do I place a phone order?
Phone orders can be placed Monday-Friday 8:30am-8pm eastern by calling our offices at 1-888-Turbo-55 or by clicking Live Help to request a call.

Is it safe to enter my credit card numbers on TurboNeonStore.com?
Our store uses GeoTrust 128Bit SSL technology to protect your credit card information. 128Bit SSL technology is safer than using your credit card in a store, gas station, or restaurant.

What if I want to get my items faster?
You can select a different shipping speed by clicking the radio button next to that option on the order form. Note that changing your shipping speed to a faster method will not improve the estimated shipping date, but your estimated delivery date will improve.

If I request Two-Day Shipping, will I get my order in 48 hours?
Not all of the items listed on our site are available immediately, so selecting Two-Day or Three-Day Shipping does not necessarily mean your order will arrive in two or three days. There is no weekend pickup or deliver for Two-Day or Three-Day Shipping.

How much is shipping?
Shipping is calculated during checkout once you enter the delivery zip code. Shipping is calculated in "Real-time" to avoid shipping charge markups. If you are an international customer or having problems during checkout, contact us.

Why must TurboNeonStore.com verify my shipping address?
For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address. Please contact the bank that issued your credit card and have your shipping address listed as an alternate address in that bank's memo field.

How do I track an order?
Login
to your account and view order history.

How can I cancel an order or make adjustments to my order?
Contact us
to cancel or make order adjustments.

Are you missing an item from your order?
In order to fill yoru order quickly and efficiently with items already in stock at different warehouses, we may have split your order into multiple shipments. If this is the case, rest assured that you will not be charged any additional shipping costs beyon those you had originally authorized.

Did you receive a damaged or defective item?
If the item has a damaged or defective part, we recommend that you contact the manufacturer to see if they can have this part shipped directly to you. You can usually find contact information listed in the product manual that came with the item. Otherwise, contact us via email. We'll ask you to indicate the number of items you're returning, the reason for return, and whether you would like a refund or a replacement item sent to you. If your items were damaged in shipping, save ALL PACKAGING and we will file an insurance claim.

How long does it take to receive my refund on cancelled or returned orders?
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (up to 1 billing statement for most banks). We'll notify you via e-mail of your refund once we've received and processed the returned item.


Live Help is available M-F 9am-5pm EST
Our Office
Mail To:

TurboNeonStore.com
1337 Rickett Road
Brighton, MI 48116

Email:
info@turboneonstore.com
Live Help: 
Chat with a live person
Phone: 1-888-Turbo-55
Fax: 810-225-9733

Customer Solutions for existing orders are available:

Mon-Fri 8:30 AM to 8:00 PM EST

Sales or Product Specialists are available:

Mon-Fri 8:30 AM to 8:00 PM EST

Personal Shopping Assistants are available:

Mon-Fri 8:30 AM to 8:00 PM EST

You can send a message to us using the form below. We will reply within 24 hours! We recommend using LIVE HELP for quickest response.

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Testimonials
Made my second purchase from here. nothing but great products and fast shipping.

thanks, greg
Greg Jennings

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