Welcome to TurboNeonStore.com Help
We accept Visa, MasterCard, American Express, Discover, Paypal, Money Orders, and Bank Wire Transfers.
Our store uses GeoTrust 128Bit SSL technology to protect your credit card information. 128Bit SSL technology is safer than using your credit card in a store, gas station, or restaurant.
You can select a different shipping speed by clicking the radio button next to
that option on the order form. Note that changing your shipping speed to a
faster method will not improve the estimated shipping date, but your estimated
delivery date will improve.
Not all of the items listed on our site are available immediately, so selecting
Two-Day or Three-Day Shipping does not necessarily mean your order will arrive
in two or three days. There is no weekend pickup or deliver for Two-Day or
Three-Day Shipping.
Shipping is calculated during checkout once you enter the delivery zip code. Shipping is calculated in "Real-time" to avoid shipping charge markups. If you are an international customer or having problems during checkout,
contact us.
For fraud prevention purposes, if your billing and shipping addresses are
different, we must verify your shipping address. Please contact the bank that
issued your credit card and have your shipping address listed as an alternate
address in that bank's memo field.
Login
to your account and view order history.
Contact us
to cancel or make order adjustments.
In order to fill yoru order quickly and efficiently with items already in stock
at different warehouses, we may have split your order into multiple shipments.
If this is the case, rest assured that you will not be charged any additional
shipping costs beyon those you had originally authorized.
If the item has a damaged or defective part, we recommend that you contact the
manufacturer to see if they can have this part shipped directly to you. You can
usually find contact information listed in the product manual that came with
the item. Otherwise, contact us via email. We'll ask you to indicate the number
of items you're returning, the reason for return, and whether you would like a
refund or a replacement item sent to you. If your items were damaged in
shipping, save ALL PACKAGING and we will file an insurance claim.
Refunds are requested after we receive and process your return. You should
expect to receive your refund within four weeks of giving your package to the
return shipper, however, in many cases you will receive a refund more quickly.
This time period includes the transit time for us to receive your return from
the shipper (5 to 10 business days), the time it takes us to process your
return once we receive it (3 to 5 business days), and the time it takes your
bank to process our refund request (up
to 1 billing statement for most banks). We'll notify you via e-mail of
your refund once we've received and processed the returned item.
Live Help is available M-F 9am-5pm EST
You can send a message to us using the form below. We will reply within 24 hours! We recommend using LIVE HELP for quickest response.
